北丰塔纳
Mon and Tues: 8-7; Wed-Fri: 8-6; Sat: 9-4

Veterinarians arrive at 9 am for appts & 取得的胜利
南丰塔纳
Mon,Tues,Fri: 8-6; Wed,Thurs: 8-7; Sat: 9-4
Veterinarians arrive at 9 am for appts & 取得的胜利
X多环芳烃的更新:阅读更多关于靠谱的菠菜平台为应对冠状病毒(COVID-19)采取的措施在这里

Prestige: COVID-19 Updates


Dear Prestige Animal Hospital (PAH) Family,

On behalf of everyone at PAH, 靠谱的菠菜平台的心与所有受COVID-19影响的人同在,不仅是那些被诊断出病毒的人,还有他们的朋友和家人, those whose jobs and schools have been impacted and so many more. 一如既往,靠谱的菠菜平台的重点是员工、客户和社区的健康和安全.

在靠谱的菠菜平台继续监测本地区冠状病毒(COVID-19)病例状况之际,靠谱的菠菜平台希望向你们所有人通报最新情况. The safety of our clients, 患者和员工是靠谱的菠菜平台的首要任务,靠谱的菠菜平台将继续密切监测情况. 靠谱的菠菜平台在设施内制定了协议,以尽量减少细菌的传播,包括增加设施的例行清洁和消毒. 靠谱的菠菜平台已经要求员工遵守良好的手部卫生,如果他们生病了,就呆在家里. 目前,靠谱的菠菜平台没有对靠谱的菠菜平台在任何地点的正常运作做出任何改变. 一如既往地, 靠谱的菠菜平台的北方和南方的地点在正常营业时间内保持开放,靠谱的菠菜平台将继续在靠谱的菠菜平台的医院看到定期预约. 靠谱的菠菜平台将更新您,如果靠谱的菠菜平台预计任何变化,靠谱的菠菜平台的正常日程,随着事情的进展.

现在:

  • 请不要对靠谱的菠菜平台的预防措施感到生气,因为您可能会注意到靠谱的菠菜平台带着口罩/手套和限制人与人之间的互动.
  • 如果你, or anyone you have been exposed to, 您是否有持续咳嗽或发烧的症状,靠谱的菠菜平台要求您不要到医院去找朋友/亲戚/熟人帮忙带您的宠物来就诊或取药/食物. Please let us know of this so we can take appropriate precautions as well.
  • Please be patient with us. 靠谱的菠菜平台正在尽最大努力应对当前的挑战,同时努力为员工维持一个安全的环境, clients and our patients. 靠谱的菠菜平台的主要目标是保持开放,帮助靠谱的菠菜平台的客户和患者度过这段时间.

靠谱的菠菜平台认识到这是一个不稳定的情况,靠谱的菠菜平台将继续监测疾病控制与预防中心的指导方针以及州和地方政府的建议. 靠谱的菠菜平台将相应地调整靠谱的菠菜平台的协议,并随时通知靠谱的菠菜平台的客户,因为新的信息变得可用.

To minimize risk for everyone and encouraging social distancing, 靠谱的菠菜平台要求客户尝试并考虑以下选项,并遵循预约指南:

  • WE WILL BE SEEING APPOINTMENTS ONLY
    • Prestige 南丰塔纳: (909) 357-7300
    • Prestige 北丰塔纳: (909) 329-2860
  • 24-hour emergency (not affiliated with PAH):
    • California Veterinary Specialists (Ontario): (909) 947-3600
    • Inland Valley Veterinary Specialists (Upland): (909) 931-7871
    • Please call these hospitals before heading t在这里
  • We want to remind all of our clients that we offer DROP OFF EXAMS for existing clients at no additional charge. As we all try to limit our personal interactions, 靠谱的菠菜平台鼓励您利用靠谱的菠菜平台的DROP OFF exam—您可以在早上把您的宠物送到靠谱的菠菜平台这里,靠谱的菠菜平台的医生将为您进行任何必要的检查/治疗. 医生讨论完任何发现和治疗方案后会打电话给你. 然后您将被转给客户菠菜新平台代表通过电话付款, 然后你可以在当天晚些时候去接你的宠物,或者在护士/医生让你去接的时间. 如果你 cannot drop off in the morning, 请打电话来安排这些,就像你会一个正常的约会,以便靠谱的菠菜平台可以预料到您的到来.
  • 目前,靠谱的菠菜平台不允许任何人进入医院,请在到达后打电话告诉靠谱的菠菜平台您已经到达,然后和您的动物呆在您的车里. 靠谱的菠菜平台正在尽一切努力保持靠谱的菠菜平台所有的菠菜新平台可用,但认为有必要消除不必要的公共互动,以确保靠谱的菠菜平台的客户和员工的安全.
  • We will be offering curbside medication refills to our clients. The medications can be called in and paid for over the phone. 当您到达时,请打电话给靠谱的菠菜平台,靠谱的菠菜平台会把药物送到您的车里. Please allow at least 24 hours to refill a prescription and/or food.

任命:

  • 请随时带着手机靠谱的菠菜平台,请耐心等待. WE ARE DOING OUR BEST, AND CALL VOLUME IS VERY HIGH.
  • Please arrive no earlier than 10 minutes before the scheduled appointment.
  • When you arrive in the hospital, please remain in your car and then call to let us know you have arrived. Dogs must be on a leash and cats in a carrier.
  • A care professional will discuss your needs by phone when you arrive. At the end of the phone conversation, 靠谱的菠菜平台的工作人员会在停车场等你,把你的宠物带进医院.. Depending on the type of visit, payment may be made at this time.
  • 然后靠谱的菠菜平台会让客户在他们的车里等待,直到医疗团队可以评估他们的宠物和/或执行必要的治疗/程序.
  • After the medical team evaluates your pet, 你会接到一个电话,讨论建议和下一步的计划. 然后,靠谱的菠菜平台将获得口头同意的处理和详细的财务估计. 如果之前没有处理,付款将通过电话处理. 如果您要付现金,请告诉靠谱的菠菜平台,但信用卡优先.
  • At the end of the diagnostics/treatments, 如果您需要进一步的诊断/治疗和/或出院指示,团队成员将与您联系,并跟踪预约.
  • 然后,团队成员会在前门迎接你,让你的宠物出院给你.

Prescription Refill and Food Pick-Up:

  • Please allow 24 hours to fill a prescription and/or food order.
  • Payment and pick up information will be processed over the phone.

Grooming (South location only):

  • Remain in your vehicle with your pet. Dogs need to be on a leash and cats in a carrier.
  • Call us when you arrive (909) 357-7300. We will let you know when we are ready to proceed.
  • 团队成员会在前门迎接你,只带你的宠物到医院进行美容.
  • A team member will then call you when your pet is ready, 通过电话付款,安排在医院前门见你,让你的宠物出院.

注:靠谱的菠菜平台要求任何被认为是高风险(见下文)的客户不要去医院,除非是紧急情况.

High risk includes those who:

  • Have symptoms compatible with COVID-19 (subjective or measured fever, 咳嗽, or difficulty breathing).
  • Have been exposed to people with such symptoms.
  • 最近去过疾控中心定义的COVID-19高风险地区吗.

We appreciate everyone’s patience and continued support. 靠谱的菠菜平台将尽最大努力让每个人都尽可能更新靠谱的菠菜平台的协议. Our primary goal is to stay healthy, 在整个大流行期间,保持靠谱的菠菜平台周围其他人的健康并继续提供菠菜新平台. 保持安全.

Sincerely, Prestige Animal Hospital Team